Contents
Foundation Semester
Semester 1
Semester 2
Semester 3

Pre-Req/End Objectives
Semester 1: System Support Technician
Semester 2: Server Administrator
Semester 3: Network Administrator

Foundation Semester
After completing the Foundation Semester students will be able to:
Troubleshooting & Maintaining PC
Identify the components of standard desktop personal computers.
Identify fundamental components and functions of personal computer operating systems.
Identify best practices followed by professional personal computer technicians.
Install and configure computer and system components.
Maintain and troubleshoot system and peripheral components.
Install, configure, maintain and troubleshoot operating systems.
Identify network components and Install and manage network connections.
Support laptops, portable, printers and scanners and other computing devices.
Identify and support personal computer security


Semester 1
After completing Semester 1 students will be able to:
Business Desktop Operations and Deployment
Deploying a Business Case for Infrastructure Optimization
Understanding the Microsoft Solutions Framework
Planning for Deployment and Migration using BDD
Using USMT Integration and Business Consolidation
Planning and Testing Application Compatibility
Performing Identity, Access Management, Software Virtualization and Testing
Using Zero Touch Install
Deploying and Supporting the Windows Operating System
Deploying & Configure Windows Operating Systems
Managing Users and Groups
Networking with Windows
Performing Backup & Restore Operations
Troubleshooting Common Issues in Windows, Remote Access and Remote Desktop Support
Understanding Windows Security and Windows Vista Desktop Deployment Process
Resolving Application Compatibility Issues
User State Migration and Automated Installation for Windows Vista
Deploying Zero Touch Scenario in Windows Vista Using BDD 2007 and OSD Feature Pack
Securing a Windows Vista Desktop
Deploying and Supporting the Linux Operating System
Deploying & Configuring the Linux Desktop
Understanding Kernel Fundamentals
Managing Users and Groups
Networking with Linux
Using Remote Administrative Access
Performing Backup and Restore Operations
Troubleshooting Common Linux Issues
Using Shell Commands and Programming Shell Scripts
UNIX® Essentials Featuring the Solaris™ 10 Operating System
Using the Desktop in the Solaris™ 10 Operating System
Using Command-Line Features and Online Help Resources
Understanding Solaris Directory Contents and Files
Using the vi Editor and Commands within Shell
Basic File Permissions and Configuring Access Control Lists (ACLs)
Searching Files and Directories and Performing Basic Process Control
Advanced Shell Functionality
Creating Archives, Compressing, Viewing, and Uncompressing Files
Performing Remote Connections and File Transfers
Professional Communication
Using Good Communication Skills Including Listening and Using Tact/Discretion When Communicating with Customers and Colleagues
Using Job-Related Professional Behavior Including Notation of Privacy, Confidentiality and Respect for the Customer and Customers’ Property
E-Learning
Linux+ certification



Semester 2
After completing Semester 2 students will be able to:
Exploring Server Technologies - CompTIA Server+
Introduction to Servers Systems and Exploring the System Processing Core
Exploring the Storage Subsystem
Exploring the Communication, Power, and Input / Output Subsystems
Installing, Configuring and Maintaining Servers
Upgrading Server Components
Exploring Environmental Issues Surrounding Servers
Troubleshooting Servers
Exploring Disaster Recovery Concepts and Techniques
Windows Server 2008 Admin
Overview of Network Infrastructure Design
Designing Network Security and IP Addressing
Routing, Switching and Security for Internal Networks
Name Resolution and Advanced Name Resolution
Planning and Deploying the Application Virtualization Management System
Designing Network Access Protection
Designing Operating System Deployment and Maintenance
File and Print Services, and DFS in Windows Server 2008
High Availability in Windows Server 2008
Solaris Admin 10
Introducing the Solaris™ 10 OS Directory Hierarchy
Managing Local Disk Devices and Solaris ufs File Systems
Performing Mounts and Unmounts
Solaris™ 10 Operating System Installation Requirements
Performing Solaris 10 OS Package Administration and Managing Software Patches
Using Boot PROM Commands and GRand Unified Bootloader (GRUB)
Performing Boot and Shutdown Procedures
Performing User Administration and System Security
Configuring and Using Printer Services and Controlling System Processes
Performing File System Backups and System Restores
Backing Up a Mounted File System With a UFS Snapshot
E-Learning
Creating a Security plan for Physical Resources, Computers, Accounts, and Authentication
Creating a Security Design for Data, Data Transmission, Network Perimeters and Incident Response



Semester 3
After completing Semester 3 students will be able to understand:
Protocols and Internetworking Standards (CompTIA N+)
Identifying Standards and Protocols
Identifying Ethernet Standards
Identifying the Need for Internetworking
Using Networking Technologies
Identifying the Limitations of Networking Technologies
Understanding Switch Basics and Switching Networks
Overview and Configuring VPN and VLAN
Understanding Wireless Technologies and Standards
Using Firewalls and Switch Segregation
Designing a Simple Local Area Network
Introduction to Internetworking Technologies (ICND1)
Building a Simple Serial Network and a Smarter Network
Growing and Connecting Networks
Ensuring the Reliability of Data Delivery
Operating and Configuring IOS Devices
Managing Network Environment
Using Performance and Diagnostics Tools
Classifying Devices and Functions in the OSI Model
Using the Data Communications Transmission Method
Traffic on a LAN Environment
Solving Ethernet Networking Issues Using Switched LAN Technology
Selecting Topology and Network Addressing Scheme
Identifying the Types of Transport Protocols (TCP or UDP) and the IP Application
Identifying the Fundamental Technologies in a WAN Environment
Matching the Types of WAN Media to their Appropriate Characteristics
Configuring and Troubleshooting Routers and Switches
Interconnecting Networking Devices in a Heterogeneous Environment (ICND2)
Configuring the Different Types of Switches
Configuring and Troubleshooting Virtual LANs (VLANs)
Configuring and Troubleshooting RIP, IGRP, EIGRP, and OSPF
Configuring IP Access Lists on a Router
Configuring Serial Interfaces Using PPP and HDLC on a Router
Configuring Frame Relay on a Router
Configuring DDR Between Two Routers with BRI or PRI Using a Router
Setting Up a Connection Between Switches
Building a Switch-Based Network
Storage Technology Foundation – EMC STF
Appreciate various network topologies and its categories.
Understand Operating System Concepts and Data storage management.
Storage Technology concepts.
Storage Systems Architecture.
Networked Storage, components and its functions
The need for Backup/recovery topologies, disaster recovery, business continuity, and local and remote replication.
Technologies like IP SAN, storage virtualization, and storage security.
Logical and physical components of a storage infrastructure.
Appreciate the core elements of a data center infrastructure.
The need for Managing and monitoring the data center